Delivery & Returns
Exchange Policy
We accept exchange if there are sizes issues. We also provide a voucher for the item's value (excluding transport fees) if an exchange isn't possible because no other item is available in your size or to your liking. The voucher is issued after the item has been returned. You have a 24-hour window from the time you receive your order to request an exchange. This can be done by sending a request to the management team via WhatsApp or Facebook. However, please note that the company has the right to reject the request at its own discretion.
- Item must be unworn for exchanges. No exchanges on discounted products. Certain items like jewelry, accessories, cosmetics (if seal is broken) are non-exchangeable.
Refund Policy
We accept refunds only for defected items.
If you received a defective item, you must contact customer service within 24 hour of receipt to report it.
Delivery Policy
Delivery all around the Island（1-2 days for processing)
Delivery
Mauritius, Rodrigues & International
|
Shipping Method |
Delivery days |
Cost |
| Free Express postage Mauritius | 2 to 4 business days. | 150 |
| Free Express Islandwide Delivery Mauritius | 1 to 2 business days. | 150 |
| Shipping Rodrigues | 5 to 7 business days. | Rs250 |
| Free Pickup Mauritius | Grand Bay Super U & Rose Hill Warehouse | FREE |
| International |
14 to 30 business days. |
Rs1,500 |
*Delivery time is estimated and commences from the date of dispatch, rather than the date of order, and can take longer than expected date due to invalid address, epidemic situation, or other causes.
*Please contact us within 5 days if the package does not arrive in time. Note that overdue requests may not be accepted.