Delivery & Returns

Return Policy
Hey! Hope you’ve love what you have ordered. In case you're product has an issue, the return process is just super easy.

 

How long do I have to make a return?

We gladly accept returns within 24 Hours (Mauritius), 7 days (Reunion Island) of receipt for most items.

We accept return items only if products have any defects.

  1. The following items cannot be returned or exchanged: Jewellery & Accessories. We cannot offer refunds on cosmetic if the hygiene seal has been broken.
  2. Items with non-returnable marks and free gifts cannot be returned.
  3. Item must be return unworn.
  4. Discounted products cannot be returned.
  5. Exchange are not accepted.

Note:

  1. Please send your return to the address on your bill within 24hrs of receipt. 
  2. Please be sure to double check your returns before posting them out. We will not be held responsible for the return of non-Hi There Darling products.
  3. If you receive a defective item, please contact Hi There Darling Customer Service within 1 hour of receipt.

How will I get my refund?

Your request will be processed on 24 hours business days after we receive your return. The refund will be issued to your original payment account.

Note: The original delivery fee is non-refundable.

 

Delivery Policy

Delivery all around the Island(1-2 days for processing) 

 

Delivery

Mauritius

Shipping Method

Shipping Time

Cost

Express

Estimated delivery time 1 to 2 business days.

 Rs150

Free Delivery over Rs5,000 order Estimated delivery time 1 to 2 Business days. FREE

 

Reunion Island

Shipping Method Shipping Time Cost
Express ( Order up to Rs2,000) Estimated delivery time 4 to 7 business days. Rs1,100
Express ( Order up to Rs3,000) Estimated delivery time 4 to 7 business days. Rs1,500
Express ( Order over Rs3,000) Estimated delivery time 4 to 7 business days. Rs1,900

 

*Delivery time is estimated and commences from the date of dispatch, rather than the date of order, and can take longer than expected date due to invalid address, epidemic situation, or other causes.

*Please contact us within 5 days if the package does not arrive in time. Note that overdue requests may not be accepted.